Privacy Policy

Introduction

The Permanente Federation LLC provides a website at www.permanente.org (“the Website”).

The Website provides general information to the public.

This Privacy Policy applies to the Website, which is owned and operated by The Permanente Federation LLC. (“the Federation,” or “TPF”). This Privacy Policy describes how the Federation collects and uses the personal information you provide on the Website, and other information that is collected from your use of the Website. It also describes the choices available to you regarding the Federation’s use of your personal information and how you can access and update this information.

The Federation is committed to protecting the privacy of the users of the Website. We will use and disclose your personal information as stated in this Privacy Policy.

Website Privacy Statement

Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Website.

Security

The Website has security measures in place that are intended to help protect against the loss, misuse, unauthorized access, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system. Despite these measures, the confidentiality of any communication or material transmitted to the Website or the App by email cannot be guaranteed. At your discretion, you may contact us at the email or mailing address listed in the “Questions, complaints, and contacts” section at the end of this Privacy Policy.

Revisions to the Privacy Policy

We may revise this Privacy Policy from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect the Website. If we make material changes to our Privacy Policy, we will post notice of this on our Website prior to the changes becoming effective. Any revised Privacy Policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Policy consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Policy, to see if there have been any changes that may affect you.

Website Visitor Data

In addition to web logs, described below, the Federation routinely gathers data on website activity, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

The Website does not honor a browser’s signal or header request not to track the user’s activity.

Collecting, using and disclosing personal information

Except as disclosed in this Privacy Policy, we do not collect any personally identifiable information about visitors to the Website. The policies, sources, uses and disclosures of information are outlined in Sections 1 through 13 that follow:

  1. Information collection, use and disclosure

We collect the following personal information from you:

  • Name
  • Email address
  • ISP address

We use and disclose this information to:

  • send you newsletters
  • improve our website and marketing efforts
  • conduct internal quality improvement or business analysis
  1. Web Logs

We maintain standard Web logs that record data about all visitors and customers who use the Website and we store this information. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any.

All Web logs are stored securely, and may be accessed only by Federation employees or designees on a need-to-know basis for a specific purpose. The Federation uses Web log information to help us design our Website to identify popular features, to resolve user technology issues, to make the Website more useful to visitors, and for security purposes.

  1. Internet Cookies

We may place Internet “cookies” on the computer hard drives of visitors to the Website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you. We use two types of cookies, “session” cookies and “persistent” cookies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site and to track your “click path” through our Web pages.

Persistent cookies remain on your hard drive after you’ve exited from our website and we use them for several reasons. We sometimes use this type of persistent cookie with a “Web beacon” (see below). Persistent cookies will not contain any personal information about you.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Commonly used browsers include Safari, Chrome, Firefox, Internet Explorer, and iOS.

  1. Web Beacons

We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email that can tell us if you’ve gone to a particular area on our website. Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

  1. Emails

The Federation uses a third-party vendor to help us manage some of our email communications with you. While we do supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) that will register that you’ve clicked on that link, and have visited our Website. The Federation never shares any information, other than your email address, with our third-party vendor, which may only share this information with its authorized subcontractors.

Even if you have given us permission to send emails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the email.

  1. Evaluation and Quality Improvement

We will periodically ask users to complete surveys asking about their experiences with features of the Website. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request that users provide specific information about any medical condition. We use survey information for evaluation and quality improvement purposes, including helping the Federation to improve information and services offered through the Website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.

  1. Messages

Comments or questions sent to us by email will be shared with Federation staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

  1. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If the Federation is made aware of collecting information from a child under 13, we will delete this information.

  1. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information that does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by TPF and applicable law.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request
  • to protect the security and reliability of the Website
  • if the Federation is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or use of your personal information, as well as any choice you may have regarding your personal information
  • to any other third party with your prior consent to do so
  1. Opt Out

If a user makes a request to receive information (for example, requesting a subscription to one of our online publications) in an ongoing manner through the Website by providing an email address, the user may request to discontinue future mailings or messages. Similarly, if you receive information about a Federation service through email, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by email will contain information about how to opt out.

  1. Data Retention

We will retain your information for as long as your profile is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  1. Social Media

Our Website include social media features, such as the Twitter button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing them.

  1. Links to third-party websites

Our Website includes links to other websites whose privacy practices may differ from those of the Federation. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Questions, complaints, and contacts

If you have any questions about this Privacy Policy, our policies and practices concerning the Website, your rights under this policy, and your dealings with the Federation Website, you can contact the Federation via email to The Permanente Federation Web manager, or by U.S. mail at the address below:

Permanente Federation Digital Assets Manager
1 Kaiser Plaza, 22nd Floor
Oakland, CA 94612

Last revised May 9, 2017.