Kaiser Permanente among the nation’s best for treatment, prevention, patient experience

Rated highest or tied for highest for care and service by the NCQA everywhere we serve

In the 2025 National Committee for Quality Assurance’s annual report, Kaiser Permanente’s commercial and Medicare plans rated highest or tied for highest among competitors in every geographical region we serve.

NCQA evaluated more than 1,000 health plans – including Medicare, Medicaid, and commercial plans – for overall prevention, treatment, and patient experience. Each plan was given a rating of 1 to 5 stars, with 5 being the best.

“We’re proud of how our highly skilled doctors, nurses, clinicians, and other team members came together to achieve these incredible ratings,” said Letitia Bridges, MD, executive vice president and chief quality officer for The Permanente Federation. “To be among the highest rated everywhere we serve demonstrates Kaiser Permanente’s commitment to treatment, prevention, and patient experiences — everything we do is centered around our patients.”

More 5-star plans than any other health organization

Only 11 health plans in the country received 5 out of 5 stars, and 5 of them were Kaiser Permanente plans: the commercial and Medicare plans in Northern California, the commercial and Medicare plans in Southern California, and the commercial plan in the Mid-Atlantic States.

Related quality care story: What is quality health care and why it matters

For the 10th ratings cycle in a row, Kaiser Permanente has more 5-star and 4.5-star plans combined than any health care organization in the nation. Only 6.5% of the plans the NCQA evaluated earned a rating of 4.5 stars or higher.

“The NCQA ratings demonstrate our continued dedication to providing high-quality care to all our members,” said Andrew Bindman, MD, executive vice president and chief medical officer for Kaiser Permanente. “Our high scores reflect the effectiveness of our integrated model. It’s built to ensure we’re consistently providing care that is both high-value and based on evidence.”

NCQA is a private, nonprofit organization that measures and accredits health care plans. NCQA ratings are based on a number of measures that assess how each plan performs. The measures include overall treatment, prevention, equity, and patient experience.

Learn more about NCQA’s ratings and methodology and the other Kaiser Permanente awards and recognition.