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Physician-led care that puts patients first

Quality remains the north star for Permanente Medicine

Leaders from The Permanente Medical Group, Southern California Permanente Medical Group, and the Federation refreshed the care principles, which focus on the delivery of medicine that’s physician-led, patient-centered, team-delivered, evidence-based, technology-forward, and equity-driven — supported by the pillars of ethical…

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An eye on innovation to enhance care delivery

The Federation Care Delivery Technology team, alongside the Federation Quality team, jointly created a responsible AI framework for the organization. This framework — focused on patient safety and clinical impact — will be used to evaluate and measure all AI…

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Enriching the physician’s mind and spirit

In the area of continuing medical education (CME) for physicians, the Kaiser Permanente National CME Program offered more than 130 opportunities to earn credit in topics as diverse as cancer care, women’s and children’s health, and risk management and patient…

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Advancing key priorities to position Kaiser Permanente for growth

The Federation’s Product, Sales, and Marketing team, under the guidance of the PMG Liaisons and in partnership with KFHP/H colleagues, delivered a portfolio of work across product development, benefit design, business-to-business marketing, and sales and account management. Improving the care…

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Working toward a sustainable future

In 2025, the National Product Council (NPC) — a Federation-sponsored partnership between clinicians and Kaiser Foundation Health Plan/Hospitals’ supply chain services organization — realized operating cost savings of more than 100% in multiple categories, including orthopedic and physiological monitoring technologies.…

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New frontiers in patient-centered medicine

Kaiser Permanente introduced MyChart, which features advanced message and in-basket management, to the Mid-Atlantic States in fall 2024, with the Federation supporting other medical groups for deployment in 2025. The MyChart system simplifies patient access to medical records, appointment scheduling,…

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Meeting patient needs and exceeding expectations

Key access and experience efforts included forming 3 focused learning groups that allowed leaders to share best practices and adopt key learnings to bring back to their medical group. These groups worked to enhance the patient experience in scheduling appointments…

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Leading conversations and fostering joy in medicine

The Federation communicated EMD priorities internally to Permanente physicians and staff with co-CEO communications, highlighting topics such as access and experience, Permanente residency programs, and advocacy.  The Federation also worked to connect the communications efforts among PMGs by launching a…

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Advancing equity and influencing change

To advance Kaiser Permanente’s mission and business priorities, the Federation collaborated with various enterprise areas to host the inaugural Kaiser Permanente Health Equity Conference, which attracted 2,500 live attendees. The event integrated clinical quality with equity, inclusion, and diversity efforts,…

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