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SXSW – Treating the Other 1%: Americans with Unmet Needs

March 17 @ 3:30 pm - 4:30 pm

At the annual South by Southwest in Austin, Texas, in March 2020, Permanente Medicine presents a special panel, “Treating the Other 1%: Americans with Unmet Needs.”

One percent of people with complex care needs account for 20% of health care expenditures in the United States, creating enormous challenges for physicians. These patients often have multiple chronic medical, mental, or behavioral health challenges, and face food insecurity, homelessness, and lack social support or transportation. How do we evolve from providing episodic care to delivering exceptional care to these individuals?

In the session on March 17, 2020, Tuesday, learn about the:

  • Importance of cross-sector collaboration and data sharing to drive new approaches
  • Tools and technology needed to identify at scale patients with complex care challenges
  • Need for health care payment models that integrate social services
  • Creation of a common national framework for collectively advancing this emerging field



  • Melissa Buckley, director, Innovation Fund, California Health Care Foundation
  • Bruce Chernof, president and CEO, The SCAN Foundation
  • Richard S. Isaacs, MD, FACS, co-CEO, The Permanente Federation; CEO and executive director, The Permanente Medical Group; and president and CEO, Mid-Atlantic Permanente Medical Group.
  • Noam Levey, national health care reporter, Los Angeles Times

Learn more about this panel on the SXSW site. (Don’t forget to “favorite” it.)


March 17
3:30 pm - 4:30 pm


J.W. Marriott Austin
110 E. 2nd St.
Austin, TX 78701 United States
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